The purpose of this role is to ensure effective and efficient delivery of Exams. To manage Venue Supervisor engagement, relationship, and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. To be point of contact for Venues/Venue Supervisors on the day. This role will be required to work test days which will involve weekend work as part of the contracted hours.
Role specific knowledge and experience:
- Experience working in a busy operational environment delivering high levels of customer service.
- Ability to ensure compliance, risk, and security standards are monitored and maintained.
Minimum requirements:
- University degree in any subject or relevant qualification
Desirable:
- Experience of supporting delivery of computer-based exams
- Post-graduate qualification